Programs for service management.
Karenferris.com is now providing the service management solutions previously provided by Macanta Consulting. Macanta Consulting was formed in 2009 by experts in business and service management and organisational change management – Karen Ferris and Breed Barrett.
To serve our customers more efficiently and effectively, Macanta Consulting has been absorbed into karenferris.com.
All of our services can be tailored to your specific needs and desired outcomes.
ASSESSMENTS
We can assess your service management performance. Our assessment is an analysis of your service management processes and systems capabilities. We will compare your organisation’s current processes against industry best practice.
process improvement
We can provide you with the right skills and resources to design or improve and implement effective processes that are fit for purpose.
PLATFORM SELECTION
Our ten step approach ensures you identify all of your requirements, now and into thte future, and select a technology solution that aligns with the strategic direction of your organisation.
ADVISORY SERVICES
Advisory services on demand for your service management needs. This can be used as a career development/competency-building service or to get things back on track when they have gone astray. We can provide additional resources to assist you when you need them. Buy pre-paid hours and use them as you need them.